50% of our profits are DONATED TO DOGS IN NEED
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    DELIVERY OF GOODS
    Physical goods may be delivered by Australia post and or / other reputable courier companies. Delivers are processed promptly upon full receipt of payment. Delivery may take between 2 and 14 days, depending on the location. Damaged of lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Bow Wow & Co.
     
    RETURNS AND REFUNDS
    Bow Wow & Co handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

    Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Bow Wow & Co.

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded or returned for exchange.
     
    RETURN SHIPPING
    To return your product, you should mail product to:1/170 Bowen Terrace, New Farm QLD 4005.
    You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.